Question 1

What are the things in the books? Are answers provided?

Accepted Answer

There are MCQ and case study questions. You can find the content of the books here https://www.celeste.com.sg/books . Each book consists of more than 1000 questions for you to practice based on the current syllabus . The answers are printed at the back of the books. The workings and calculations can be found at the bottom of the answer sheet.

Question 2

Are these past year's exam questions?

Accepted Answer

Some are but they are not exactly the same word for word. Students are not allowed to bring out the exam papers, therefore all the questions are designed, written, and created by Mdm Celeste Ng based on students' feedback on what was tested in the exam. These books have helped many passed the exam. You can find the reviews <HERE>.

Question 3

Can I pay cash and collect the book instantly?

Accepted Answer

Cash and Carry only at Hastor office. Please check with Hastor directly on their stocks before heading down to their office. And please take note of their operating hours. Details can be found https://www.celeste.com.sg/books

Question 4

How do I know whether I have the latest edition/print of the books?

Accepted Answer

The published date can be found on the first page of the book. 
If you have books printed before 2024, please discard them. They are outdated. Please purchase the latest print. https://www.celeste.com.sg/books

Question 5

Do the books include the latest changes to the policies/ laws for the coming exam?

Accepted Answer

Yes, Johan the Editor will make all the changes within 3 days from the date of announcements. If you have bought the books before the  change of the policies or laws, you can find the amended questions after logging into the FAQ PAGE without having to purchase the books again (only for Edition 7).

If you don't wish to manually change the questions, you may purchase the online version of the books whereby all the questions are updated and current.

Question 6

If I have the old Edition 6, can I still use it?

Accepted Answer

NO. It is outdated. Please purchase the latest edition. https://www.celeste.com.sg/books

Question 7

How does the online version books look like?

Accepted Answer

Please refer to this link for details. https://www.jkl.com.sg/onlineresbooks

Question 8

What is the difference between the online version and the physical books?

Accepted Answer

The question bank is the same. Please refer to the diagram below.

Question 9

If I have queries regarding the questions in the books, what shall I do?

Accepted Answer

Check whether your questions are in the FAQ PAGE. The FAQ PAGE has Mdm Celeste Ng's explanations to some difficult questions (verbal/ written explanations). If you cannot find your question listed in the FAQ PAGE, that means that question is simple and no explanation is required.

Please attend Mdm Celeste Ng's class or sign up for the RES online Refresher Course designed by her to let her teach you the legal principles, laws, and policies in depth so that you can answer the exam questions with confidence.

She has no obligation to explain all questions in the books. And please do NOT disturb her by texting, calling or emailing her to explain the questions to you. Kindly refer to the FAQ PAGE for her explanations. A kind reminder that the FAQ PAGE is NOT for those books printed before 2024.

You may contact Johan (if you bought the physical books) or Lucas (if you bought the online version) for assistance.

Question 10

What is in the FAQ PAGE?

Accepted Answer

The FAQ PAGE has explanations (vocal/ written) to some difficult questions. The FAQ PAGE is secured and can only access it after logging in. NOT everyone is allowed to access the FAQ PAGE. Please read the next question on "who can access the FAQ PAGE".  The FAQ PAGE is only for those books printed on or after 2024.

Question 11

Who can access the FAQ PAGE?

Accepted Answer

FAQ PAGE is ONLY for those who have bought the Physical Books (on after 2024) directly from us including those who have purchased the Online Version of the Books. And the FAQ PAGE is also only for those who are taking the RES exam (NOT for Team Leaders and those who have passed the RES exam). The FAQ PAGE is NOT for those books printed before 2024. Click for the Physical Books Click for the online version of the Books.

Question 12

How to access or log into the FAQ PAGE?

Accepted Answer

When you purchased the hardcopy books, a small slip of paper is attached to it teaching you how to sign up to access the FAQ PAGE. Please follow the instructions on the paper.

If you have purchased the online version, Lucas will teach you how to sign up for it.

Question 13

How long can I access the FAQ PAGE?

Accepted Answer

For a maximum of 1 year. We reserve our right to remove your access anytime during the one year. To re-access, please give us proof of you still taking the RES exam such as an email from CEA or from the examination board.

Question 14

If my friend passes me the books, can I access the FAQ PAGE?

Accepted Answer

No. You are NOT authorized to access it. FAQ PAGE is exclusively for those who have bought the Physical Books directly from us as well as those who have purchased the Online Version of the Books.

Question 15

If I have the physical books, can I have the online version for free or discounted price?

Accepted Answer

NO. You either purchase the online version OR the physical books. If you wish to have both the physical books and the online version, you have to pay twice because they are under different accounts. Please read the terms and conditions of the online version before making your purchase.

Question 16

Are there deliberate printing errors in the answers or questions?

Accepted Answer

NO. But Mdm Celeste Ng may amend the questions and/or the answer selections. You may get the latest amended questions in the FAQ PAGE after logging in.

Question 17

Are the books copyright protected?

Accepted Answer

YES. Mdm Celeste Ng is the first person who created the practice questions. All the questions are designed and created by her. Please inform us if you find other people copying her questions/materials. Whistle blowers' identities will be kept strictly confidential. It is illegal to violate the Copyright Law. We will not tolerate dishonesty. If you are a good person, do report such illegal acts to us. Your identity will be kept confidential.

Frequently asked questions